By Blue Prism
The pandemic highlighted the role of automation in business. Don’t forget this VB Live event to learn how the technology landscape is evolving, the benefits companies get not only from cost savings, how automation improves business resilience, and more.
The pandemic has irreversibly affected business priorities and in far-reaching ways. Suddenly, companies have identified the need to respond to changing market factors, customer needs, and new priorities. And they turn automation of robotic processes (RPA) to make this happen.
“All the companies there are currently facing supply chain problems, the need for mobility, the need for speed, disruption to the workplace and more,” says Josh Noble, Blue Prism’s practice director. “That’s where RPA works to help companies move from the new routine.”
RPA uses software robots or robots to automate the workflow and create playlists by monitoring how a user performs a task through the program’s GUI (graphical user interface). It can then replicate those tasks in the GUI, faster, more efficiently, and without the errors that a human user can cause after many repetitions of that task.
If you perform the same repetitive task every day, eventually a person will make a mistake when they see the same thing over and over again – an extra zero here, a deleted zero there. If this happens in a hospital, it not only has career-limiting consequences, but can also become major news. Robots that handle priority procedures in exactly the same way every day are very critical.
“First and foremost, the idea of automation is direct cost savings, hourly savings, employee savings,” says Nobel. “I never met a customer who would just be fired for automation. It’s for processes where you need to be consistent and perfect when you do your job for the first time. “
RPA is currently used in many pandemic-related situations that need to be treated in near real time, Noble says, from COVID testing and planning for patients to see doctors, to processing debt relief applications, and more.
During 2020 In March, Australia’s largest airline faced a huge, unprecedented amount of refunds that had to be processed due to the global crisis. The bots have allowed the airline to keep up with this demand by easing overworked call centers by handling customer return requests and processing the necessary paperwork. In North America, one of America’s largest airlines has done the same, processing 100,000 refunds in a matter of days, Nobel says.
Businesses also face supply chain issues, whether they are host, needed, or trying to extract products. Ascension Health, for example, with 2,500 hospitals in 2,500 places, severely canceled purchase line orders because those resources had to be diverted to other hospitals. By COVID, they had about 750 cancellations a week. When it reached COVID, it jumped to 7,500 a week, Nobel says. RPA allowed the organization to stay above the tenfold increase, allowing them to automate the purchase order correction in the system.
The world of banking and finance is hampered by the need for a new work environment and teleworking, where people do not have access to the necessary systems or buildings in which they worked. Spain, which on 14 March. Introduced national blocking, and also actually locked many citizens out of their bank accounts because they did not have access to the internet. For the country’s largest bank, the only way to reach it was to visit a branch. RPA not only automated previously manual online banking procedures, but the processes were developed in a matter of hours, says Nobel.
Automation is also necessary to quickly zoom in and out. When Highmark Health, the second largest integrated health payer and provider in the country, announced the release of all network claims related to COVID, they saw 60,000 new claims in one day. They had to create completely new codes to process these claims in an unprepared IT system. In four days, they were able to create automated processes to start processing 12,000 new claims daily.
RPA benefits not only businesses but also employees, Nobel adds.
“Wherever we have people acting like human photocopiers, just working the day-to-day, rules-based day-to-day work, it’s not the best and most rewarding thing people have to do,” he says. “The ability to automate those tasks so that people can use higher levels of creative skills, interpersonal skills, perhaps process improvement work is a big deal.”
Don’t miss this VB Live event to delve deep into how automation works to implement RPA initiatives, look at the scale across the enterprise and more!
Don’t miss it!
Participants will learn about:
- Emerging technologies used in automation initiatives
- How automation supports business resilience
- Extent of automation in the company
- Alanas Farraras, EBay Automation Guide
- Giovanni Gentile, MD Robotics, State Street Bank and Trust
- Josh Noble, Practice Director, Blue Prism
- Ted Shelton, Partner, Bain & Company (moderator)